Cardinal Health Analyst, Pricing Services in Dublin, Ohio

What Customer Pricing Services contributes to Cardinal Health

Customer/Supplier Pricing Services is responsible for customer and/or supplier contract administration, as well as administering and reviewing specialty pricing initiatives as deemed appropriate. Responsible for researching and problem-solving customer or supplier issues or disputes and acting as a liaison with internal and external key stakeholders. Develops and manages customer relationships within pricing

and contract implementation process.

What is expected of you and others at this level in Customer Service for functional success

  • Demonstrates knowledge of contract/pricing processes, systems, and work streams
  • Demonstrates awareness of Cardinal Health and customer margin impacts from pricing and contracting actions
  • Demonstrates knowledge of a controlled environment and adheres to audit requirements
  • Administers foundational elements of price alignment programs
  • Demonstrates capabilities in building relationships with Cardinal Health sales team and customers
  • Interacts appropriately with customers/suppliers and assists in the development of solutions
  • Participate in process re-design activities to improve service to our customers and suppliers

Accountabilities in this role

  • Create and maintain Standard Operating Procedures
  • Manage contract pre-expiration process
  • Maintain all pricing and costing activities for assigned customers
  • •Manage weekly price change notification process
  • Administer and resolve daily customer price discrepancies
  • Manage CPA reporting and resolution process
  • Manage pricing support for customers with diverse and/or decentralized pricing models
  • Resolve pricing research requests for assigned customers
  • Assist team members with above activities to balance workload amongst the entire team
  • Tracking and communicating current alignment performance to customer and internal teams


  • Bachelors degree preferred or equivalent work experience
  • Strong skills in Microsoft Excel
  • SAP experience preferred
  • Previous Pricing experience preferred
  • Strong communication and customer service skills

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.