Cardinal Health Senior Specialist, Field Service - Northern California in CA, United States

What Field Service contributes to Cardinal Health

Field Service is responsible managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for identifying, quantifying, qualifying, tracking, and evaluating customer pain points and, for facilitating, developing, designing and implementing processes that improve overall customer experience. Act as customer advocate and liaison back into Cardinal Health organization (field sales, customer service, implementation, contracts.

Accountabilities

  • Represent company to external and internal customers
  • Answer product related questions
  • Trace lost shipments
  • Interprets and clarify customer orders for the shipping department
  • Take orders over the phone when necessary, and may manage web-based ordering,
  • Confer with management regarding customer credits, return goods for credit
  • Identify quality assurance complaints
  • Write price differentials on mail orders
  • May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments
  • May manage inventories at customer facilities using EDI, forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
  • Frequent use and general knowledge of industry practices, techniques and standards
  • General application of concepts and principles
  • Develop solutions to techniques, and standards
  • Develop solutions to a variety of problems of moderate scope and complexity
  • Refers to policies and practices for guidance
  • Works under only very general supervision
  • Work is reviewed for soundness of judgment and overall adequacy and accuracy
  • Contributes to the completion of organizational projects and goals
  • Errors in judgement or failure to achieve results would normally require a moderate expenditure of resources to rectify
  • Frequent internal company and external contacts
  • Represents organization on specific projects

Qualifications

  • Bachelors degree or equivalent experience
  • 2-4 years experience
  • Strong communication skills

What is expected of you and others at this level

  • Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
  • Works on projects of moderate scope and complexity
  • Identifies possbile solutions to a variety of technical problems and takes actions to resolve
  • Applies judgment within defined parameters
  • Receives general guidance may receive more detailed instruction on new projects
  • Work reviewed for sound reasoning and accuracy

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.