Cardinal Health Tech II, Specialty Pharmacy in Columbia, Maryland

What Specialty Pharmacy contributes to Cardinal Health

Specialty Pharmacy is responsible for fulfilling customer requests, resolving customers' technical problems, and responding to customers' questions through on-site and telephone contact.

Accountabilities in this role

Registered Pharmacy Technician in State of MD. Duties include filling prescriptions in a specialty pharmacy mail order environment, entering data into computer system, answering multiple phone lines. Must have experience in adjudicating a claim. Will only be interfacing with customers by phone.

Qualifications

  • High School diploma or equivalent required
  • Maryland Pharmacy Technician License, active and in good standing
  • National Pharmacy Technician certification preferred
  • 1- 2 years of previous pharmacy experience, preferably in a high volume environment
  • Retail pharmacy and/or Specialty pharmacy experience preferred
  • Must have experience in adjudicating a prescription insurance claim and resolving insurance issues
  • Prior authorization experience is a plus
  • Excellent customer service skills
  • Ability to work in a team-oriented environment
  • Able to work with minimum supervision.
  • Detail-oriented
  • Ability to handle multiple tasks simultaneously, including while speaking with patients
  • Excellent verbal and written skills
  • Ability to listen and take direction effectively
  • Able to handle change within workflow processes

What is expected of you and others at this level

  • Manage inbound calls and make outbound calls related to setting up medication orders, working with medical providers, patients, and other pharmacy staff to ensure patients receive their medication in a timely manner
  • Consistently interacts with patients and coworkers in a patient and professional manner while following HIPAA guidelines.
  • Receive and resolve issues over the phone & route appropriately, including troubleshooting of claims issues
  • Enter new and/or refill prescriptions accurately and coordinate deliveries
  • Collect and enter insurance data and conduct benefit investigations
  • Collect payment for medications
  • Assist with administrative and operations duties as-needed
  • Enter detailed progress notes into patients’ medical records thoroughly and accurately

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.