Cardinal Health Manager, Customer Operations in La Vergne, Tennessee

What Customer Service Management contributes to Cardinal Health

Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function.

Qualifications

  • Bachelors degree or equivalent work experience
  • 2-6 years experience
  • Previous leadership experience required

Accountabilities

  • Manager is responsible for leading the SPD Customer Operations on-boarding and support teams
  • Establish partnership and alignment across multiple business units to ensure customer accounts are set up to meet service level agreement, product eligibility is updated based on class of trade, and all licensures updated according to Quality and Regulatory compliance measures
  • Demonstrated ability to lead projects to completion by due dates, manage and communicate change, positive change management to support business initiatives
  • Develop and document standardized processes and service levels. Maintain staffing model to meet business goals and requirements
  • Responsible for facilitating weekly meetings/huddles
  • Coaching and leading team to achieve or exceed performance goals

What is expected of you and others at this level

  • Manages department operations and supervises professional employees, frontline supervisors and/or business support staff
  • Participates in the development of policies and procedures to achieve specific goals
  • Ensures employees operate within guidelines
  • Decisions have a short term impact on work processes, outcomes, and customers
  • Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management
  • Interactions normally involves resolution of issues related to operations and/or projects
  • Gains consensus from various parties involved

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.