Cardinal Health Process Management Consultant in La Vergne, Tennessee

Core responsibilities of this position include creating and maintaining formal Standard Operating Procedures (SOPs) according to Cardinal Health Corporate Policy, as well as documenting and updating working Instructions and supporting tools. The consultant will execute regular audits to identify process gaps, report results to Management, and suggest improvements or controls. He/she will also provide process oversight, specifically for change management, coordinating and communicating changes as needed.

Accountabilities

  • Develops and maintains procedures and related documentation
  • Identifies opportunities for improvements to SOPs and contributes to the development of new SOPs
  • Completes yearly review of all SOPs
  • Demonstrates excellent listening, communication (verbal and written) and meeting facilitation skills
  • Creates and delivers training, working instructions, tools and other documentation relative to IT processes
  • Coordinates the IT components of internal and external audits as well as federal and state, as necessary, including client-driven audits
  • Represents IT Management in client audits and related preparations
  • Conducts periodic reviews of system changes and access, as a control function
  • Reports results of reviews to IT Management, including metrics and trends, and identifies areas for improvement
  • Demonstrates knowledge of core ITIL framework and the application of methodologies within Change Management
  • Provides support to technical teams who are scheduling, documenting and implementing changes
  • Creates and maintains deployment calendars for both IT and business use, aligning them with Corporate calendars
  • Maintains Demand and Resource Management information for 3PL IT Build Team, for financial and scheduling purposes
  • Populates IT Client Review templates with input from other IT teams
  • Completes work independently; receives general guidance on new projects
  • Owns and drives small internal, process-related projects
  • Acts as a mentor to less experienced colleagues

Position Requirements

  • Bachelor’s degree in Business Administration, Management Information Systems or a related field required
  • 4+ years’ experience in related field required
  • Audit and/or consulting experience highly preferred
  • Self-starter with excellent documentation skills and strong attention to detail
  • Strong collaboration, multi-tasking, time-management and organization skills
  • Works independently, prioritizing work and proactively communicating status
  • Excellent skills in Microsoft standard desktop applications including Word, Excel and PowerPoint required
  • Proven ability to manage multiple tasks, respond quickly to emergent problems, and to focus both on long-range projects and immediate tasks
  • Proficiency in Microsoft Visio and Project preferred
  • Excellent problem solving and critical thinking skills; ability to identify problems, gather facts, analyze potential risks and impacts, and choose or propose a solution
  • Ability to communicate with both technical and non-technical people
  • Proven ability to work in a fast-paced, demanding environment
  • ITIL certification or equivalent is a plus
  • Must have basic understanding of information technology and components (databases, servers, applications, etc.), but is not required to work directly with them in a technical capacity

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.