Cardinal Health Clinical Operations Manager in Lewisville, Texas

What Clinical Operations Mgmt contributes to Cardinal Health

Clinical Operations Management is responsible for strategic oversight and leadership direction within the Clinical Operations function.

What is expected of you and others at this level

  • Manages department operations and supervises professional employees, frontline supervisors and/or business support staff
  • Participates in the development of policies and procedures to achieve specific goals
  • Ensures employees operate within guidelines
  • Decisions have a short term impact on work processes, outcomes, and customers
  • Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management
  • Interactions normally involves resolution of issues related to operations and/or projects
  • Gains consensus from various parties involved

Accountabilities

  • Supervision of licensed nurses who perform compliance persistency calls and pharmacovigilance in a call center environment
  • Assisting with the day-to-day operations to include quality monitoring of calls and charting
  • Training on adverse event, product complaint reporting, and medical information to clinical and non-clinical staff
  • Implementation of new programs to include writing and updating work instructions and standard operation procedures
  • Performing User Acceptance Testing of new and existing systems
  • Onboarding of new clinical staff
  • Providing phone coverage for breaks, lunches and absences as needed
  • Sending adverse event reconciliation reports to clients
  • Mentoring and coaching staff to meet key performance indicators
  • Interviewing potential new candidates
  • Assisting with program development
  • Being a positive change agent

Qualifications

  • 5 years supervisory experience, preferred
  • Nursing or Pharmacy degree, preferred
  • 5 years of hospital or clinical experience, preferred
  • Knowledge of rare diseases and oncology, preferred
  • Chronic disease management, preferred
  • Basic health insurance knowledge, preferred
  • Call center and telephonic nursing background , required
  • Able to obtain RN licenses in other States within one year of employment, required
  • Ability to multitask and in a fast paced environment, required
  • Case Management certification desired, preferred; other certifications considered
  • Experience working with high functioning teams; required
  • Must have excellent computer and writing skills, required
  • Ability to work with Excel spreadsheets, PowerPoint required
  • Spanish speaker desired, preferred
  • Experience with teaching and development of instructional material, preferred
  • Conducting web meetings, required

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.