Cardinal Health Senior Coordinator, Individualized Care (Field Solutions) in Lewisville, Texas

What Individualized Care contributes to Cardinal Health

Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go.

Accountabilities

The Field Solutions Coordinator directly supports information requests and inquiries from our client’s and their field contacts in accordance with the program business rules and HIPAA regulations. This position is also responsible for supporting Healthcare Provider requests for additional assistance toward patient referrals and to investigate and address any access to therapy concerns.

  • Investigate and resolve customer inquiries and concerns in a timely manner
  • Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome
  • Proactive follow-up with various contacts to ensure patient access to therapy
  • Demonstrate superior customer support talents
  • Prioritize multiple, concurrent assignments and work with a sense of urgency
  • Must communicate clearly and effectively in both a written and verbal format

Qualifications

  • Minimum of HS diploma; additional education preferred
  • Experience conducting and documenting patient health insurance benefit investigations, prior authorizations, and appeals using the Sonexus ™ Access and Patient Support database and web tools is a must
  • Previous experience addressing and resolving customer escalations is a must
  • Must be comfortable presenting information to and in front of clients
  • Knowledge of the Health Insurance Market Place and the Affordable Care Act preferred
  • Knowledge of Medical/Pharmacy billing and coding is preferred
  • Knowledge of Microsoft Office tools including Excel is preferred
  • Important to have a strong attention to detail
  • Some travel may be required (5%)

Desired Attributes

  • Adaptable and Flexible
  • Self-Motivated and Dependable
  • Critical and Creative Thinking
  • Organized
  • Punctual and Efficient

What is expected of you and others at this level

  • Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
  • In-depth knowledge in technical or specialty area
  • Applies advanced skills to resolve complex problems independently
  • May modify process to resolve situations
  • Works independently within established procedures; may receive general guidance on new assignments
  • May provide general guidance or technical assistance to less experienced team members

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.