Cardinal Health Customer Service Representative (Order Management) in Niagara Falls, New York

What Customer Order Mgmt contributes to Cardinal Health

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution. Customer Order/Service Representatives interact with external and internal customers to provide information in response to inquires on products and services as well as field and redirect incoming calls to Sales Representatives. Troubleshoots and resolves customer complaints.

Work hours:

Mon-Fri 12:00p - 8:30p

Sat 12:00p - 3:30p (Scheduled one Saturday monthly)

Accountabilities

  • Provide concise, quality customer service in a professional and courteous manner to both internal and external customer
  • Field and re-direct incoming calls to the appropriate destination
  • Review and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levels
  • Provide specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, company website assistance, EDI customer setup/maintenance, credit card inquiries and payments
  • Process return authorizations and issue return labels for our customers
  • Track and Trace customer orders to ensure delivery of products
  • Assist our customers with web registrations and inquiries
  • Process credit card payments for our customers
  • Daily research and resolve customer complaints/issues assigned through Salesforce database, phone, email & web with minimal supervision
  • Edit customer orders as requested by our customers or sales
  • Other responsibilities as required to promote customer satisfaction

Qualifications

  • Extensive phone communication experience, customer service environment experience
  • Previous experience preferred
  • Knowledge of Microsoft (MS) Office to include Word, Excel and Outlook
  • Salesforce and SAP experience helpful

What is expected of you and others at this level

  • Acquires job skills and learns company policies and procedures to complete standard tasks
  • Works on basic and routine assignments
  • Selects correct processes from prescribed rules or guidelines
  • Work is closely managed and follows detail instructions
  • Seeks regular guidance and advice from supervisor

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.