Cardinal Health Retail Operations Consultant in NY, United States

What is expected of you and others at this level in Direct Sales for functional success

Personal Courage

  • Must demonstrate ability to influence independent pharmacy owners to align with the Consumer Health retail front end vision and mission
  • Ability to juggle different perspectives across various consumer health categories

Training

  • Educates/trains direct and indirect pharmacy owners & staff on complete Independent Pharmacy retail front end offering

Inspirational Leadership

  • Helps drive passion of Independent Pharmacy retail front end opportunities across complete organization

Strategic Thinking

  • Cultivates Consumer Health vision which resonates with the Independent Pharmacy owner/staff

Customer Focus

  • Acts as Subject Matter Expert of Independent Pharmacy retail front end business needs and perspective

Team Interaction

  • Establishes working relationships with key stakeholders of Consumer Health
  • Represents Consumer Health when interacting with customers

Functional Competencies

  • Customer Knowledge: Applies knowledge of the customer's business to develop optimal solutions.

  • Demonstrates basic understanding of the business and challenges of a system/functional area within assigned customers; has broad understanding of the benefits of a solution

  • Builds a network at the appropriate levels within customer organizations; strives to constantly gain customer knowledge and identify how Cardinal Health can meet their needs
  • Demonstrating Value: Proactively and with a regular cadence demonstrates to the customer the defined value of partnering with Cardinal Health both pre- and post-sales.

  • Assists in defining pre-sale potential value and comparing post-sale implemented solution to expectations and effectively communicates results to others within Cardinal Health

  • Collects necessary information and assists with ROI and other analysis of pre-sale potential solutions and post-sale implemented solutions to assess value to the customer and Cardinal Health
  • Communicates understanding of customer needs and reinforces the messages of demonstrated value with internal Cardinal Health resources and customer end-users as appropriate
  • Negotiation and Influence: Effectively negotiates and collaborates with the customer and colleagues to influence support for mutually beneficial outcomes and achieve consensus.

  • Supports and/or assists in executing on simplistic/transactional deals; may secure deals by helping outline defined benefits; collaborates with direct/indirect decision makers/influencers

  • Knows internal resources (who to go to for what) and builds internal networks throughout Cardinal Health to assist with customer needs as appropriate
  • Gains familiarity around the contracting administration process and may perform pricing negotiations
  • Relationship Management: Builds and sustains relationships founded on trust with internal and external customers and ensures customer satisfaction and loyalty.

  • Begins to build external relationships/networks with customers

  • Shares external customer experiences with internal customers to provide perspective as Cardinal Health business plans and financial budgets are developed
  • Responds quickly and directly to requests from internal contacts and external customer end users; escalates any issues that may result in unmet expectations
  • Solution Selling: Identifies and qualifies new sales opportunities and develops plans for introducing new solutions through collaborative relationships.

  • Listens to and asks questions of internal and external customers, working to fine tune solutions selling communication skills

  • Demonstrates understanding of all Cardinal Health capabilities; researches or seeks opportunities to learn about areas/capabilities that are less familiar and build internal network
  • Demonstrates working knowledge and skills in the Solutions Sales Process by supporting efforts to craft value-added customer solutions; maintains information to track and report the value of various offerings across customers

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.