Cardinal Health Representative II, Customer Order Management in Sherwood, Arkansas

What Customer Order Mgmt contributes to Cardinal Health

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Accountabilities in this role

  • Provide excellent customer service
  • Taking inbound calls in a call center environment
  • Placing orders via phone/email/fax
  • Working workflow
  • Running reports
  • Working group mailbox
  • Working closely with Distribution Centers and Cardinal Health Sales Representatives
  • Researching and resolving issues

Qualifications

  • High school diploma or GED
  • Customer Service experience
  • Prior computer experience using Microsoft Office systems required.
  • Good follow up and problem resolution skills.
  • Ability to pro-actively identify issues and resolve.
  • Ability to work with a sense of urgency
  • Ability to work collaboratively with a team
  • Must be adaptable.
  • Good multi-tasking skills.
  • Positive attitude

What is expected of you and others at this level

  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.