Cardinal Health Sr. Coordinator, Sales Support in Suwanee, Georgia

Hours: 10:30 am - 7 pm , M-F

What Sales Support Administration contributes to Cardinal Health:

Sales Support is responsible for providing sales support through direct involvement in the sales process, either by helping onboard new customers or involvement in the effective implementation of solutions to support the attainment of the organization's sales objectives.

Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments.

Accountabilities:

  • Responsible for the West US Coast territory and directly supporting Sales Representatives
  • Answering inbound calls and on boarding new urology patients
  • Work with patients, referrals, and sales representatives to provide an outstanding first order experience for urology patients
  • Be a subject matter expert on the product line and answer questions and provide guidance on the order and re-order process
  • Working directly with Sales Representatives to provide order updates
  • Providing excellent customer service experience to first time patients in order to insure their confidence in our process and make a great first impression
  • Outstanding customer service skills and an ability to manage multiple stakeholders is vital

Qualifications:

  • Bachelors Degree preferred, or High School Diploma with equivalent experience
  • 3 years general business or customer service experience preferred
  • Strong verbal & written communication skills are essential
  • Experience working in the health care industry or with DME preferred
  • Customer service, problem solving and analytical skills required
  • Must have familiarity with health insurances, West Coast plans a plus
  • Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
  • Intermediate knowledge of Excel is a plus

What is expected of you and others at this level:

  • Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
  • In-depth knowledge in technical or specialty area
  • Applies advanced skills to resolve complex problems independently
  • May modify process to resolve situations
  • Works independently within established procedures; may receive general guidance on new assignments
  • May provide general guidance or technical assistance to less experienced team members

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.