Cardinal Health Representative II, Customer Order Management in Twinsburg, Ohio

What Customer Order Mgmt contributes to Cardinal Health

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Qualifications

  • High school diploma
  • 2-4 years experience
  • Prior computer experience using Microsoft Office systems required.
  • Customer service experience preferred

Accountabilities in this Role

The Customer Care Specialist is responsible for performing all tasks relative to taking the customer’s information, including, but not limited to , order processing, product information, order status, order discrepancies, and customer complaints, as well as following up to ensure customer satisfaction.

Hours required for this role are 9am to 6:00pm Monday-Friday (with one day off) and Saturday from 9:00am - 3:00pm

  • Answer incoming phone calls from customers, caregivers, and applicable referral sources.
  • Process customer order(s), ask appropriate information for billing purposes and follow up as necessary.
  • Respond to customer questions and problems.
  • As applicable, take walk-in orders for the receptionist.
  • Follow up on refused orders and orders that are returned without notification with customers and referrals.
  • Process returns or exchange of product.
  • Contact customers to inform them of additional information or payment needed.

What is expected of you and others at this level

  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.