Cardinal Health Senior Customer Order Management Representative- Contract in Vipond, Canada

Senior Customer Order Management Representative is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

This is a 12-month contract role located in our Mississauga office.

Office/clerical senior/multi-skilled individual contributor role

  • Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
  • In-depth knowledge in technical or specialty area
  • Applies advanced skills to resolve complex problems independently
  • May modify processes to resolve situations
  • Works independently within established procedures; may receive general guidance on new assignments
  • May provide general guidance or technical assistance to less experienced team members

Qualifications

  • High school diploma
  • Prior computer experience using Microsoft Office systems required
  • Experience with Access and/or JD Edwards an asset

What is expected of you and others at this level

  • Demonstrates specialized knowledge of product/service features and how products are used in customers' businesses
  • Evaluates customer requests and ensures proper action is taken with minimal supervision
  • Performs billing and collection activities, including verification and pre-billing in an accurate and timely manner
  • Responds to billing questions from patients and third party payers.
  • Creates and maintains customer files
  • Prepares monthly reports
  • Provides appropriate level of customer support on moderately complex customer issues
  • coordinates problem resolution
  • Documents product/service issues and resolution techniques for the benefit of the team
  • Provides comprehensive level of customer support in explaining products/services for alternatives and customer solutions

Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Aboriginal peoples and persons with disabilities. Cardinal Health is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting an accommodation at any stage of the hiring process.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.